Effective Date: May 19, 2026
EcoCarpet Cleaning Service is operated by CHEM CLEAN LLC dba ECOCARPET CLEANING SERVICE (“EcoCarpet,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, request a quote, schedule a service, communicate with us, or use our services.
Our website is: hello.ecocarpetutah.com
1. Information We Collect
We may collect the following types of information:
Contact Information
This may include your name, phone number, email address, service address, and other details you provide when requesting a quote, submitting a contact form, booking a service, or communicating with us.
Service Information
This may include details about the carpet cleaning services you request, appointment details, property information, room or area details, stain or odor concerns, pet-related concerns, photos you submit, reviews, and other information related to your service request.
Communication Information
If you contact us by phone, email, text message, or through our website, we may collect records of those communications.
Website and Tracking Information
We may collect information about your visit to our website, such as pages viewed, links clicked, device information, browser type, IP address, and general usage information. We may use tools such as Google Analytics and Meta Pixel to help understand website activity, improve our marketing, and measure advertising performance.
2. How We Use Information
We may use the information we collect to:
Respond to quote requests and contact form submissions
Schedule and confirm carpet cleaning appointments
Send appointment reminders and service updates
Provide customer support
Complete requested services
Follow up after service
Request reviews or feedback
Send occasional promotions or service-related offers, when permitted
Improve our website, advertising, customer experience, and services
Maintain business records
Comply with applicable legal requirements
3. SMS/Text Message Communications
By providing your phone number through our website contact form and opting in to receive text messages, you agree to receive text messages from EcoCarpet Cleaning Service at 801-855-5696.
Messages may include quote follow-ups, appointment reminders, scheduling updates, service confirmations, customer service messages, review requests, and occasional promotional messages.
Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out of text messages. You may reply HELP for assistance or contact us at [email protected] or 801-855-5696.
Consent to receive text messages is not a condition of purchasing any goods or services.
4. Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as necessary to provide messaging services, customer service, or as required by law.
5. How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate our business, such as website hosting providers, customer relationship management platforms, analytics providers, scheduling tools, communication providers, and payment processors.
These service providers are only permitted to use information as needed to provide services to us.
This sharing does not include mobile opt-in information or text messaging consent information. Mobile opt-in information and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes.
We may also share information when required by law, to protect our rights, to prevent fraud or abuse, or in connection with a business transfer such as a merger, sale, or reorganization.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to help operate the website, analyze traffic, improve user experience, and measure advertising performance.
We may use third-party tools such as Google Analytics and Meta Pixel. These tools may collect information about your activity on our website and other websites.
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
7. Photos, Reviews, and Submitted Content
If you submit photos, reviews, service details, or other content to EcoCarpet, we may use that information to evaluate your service request, provide a quote, complete the service, improve our services, and communicate with you.
We will not publicly post your name, photos, or review content for marketing purposes without appropriate permission where required.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We may retain your information for as long as needed to provide services, communicate with you, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Children’s Privacy
Our services are intended for adults and property owners, renters, or authorized service requesters. We do not knowingly collect personal information from children under 13.
11. Your Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal and business recordkeeping requirements.
You may opt out of text messages at any time by replying STOP.
You may opt out of marketing emails, if applicable, by following the unsubscribe instructions in the email or contacting us directly.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
EcoCarpet Cleaning Service
CHEM CLEAN LLC dba ECOCARPET CLEANING SERVICE
176 S State St
Orem, UT 84058
Phone: 801-855-5696
Email: [email protected]
Website: hello.ecocarpetutah.com